FREQUENTLY ASKED QUESTIONS
Commercial Cleaning Questions
Do you have questions about our commercial cleaning services? See below for answers!
What types of commercial spaces do you clean?
How often should I schedule commercial cleaning services?
Are your cleaning products safe for commercial environments?
Are your office cleaners trained?
How many crew members comprise a team?
If I sign up for long-term service, will the same person be in my office each time?
We strive to provide consistency and assign the same cleaners for long-term service whenever possible. However, there may be occasions when a substitute cleaner is necessary due to unforeseen circumstances.
Are you insured and bonded?
What happens if something is damaged?
We take utmost care while cleaning, but in the rare event of any accidental damage, we are insured to cover such incidents. Please inform us as soon as possible and we will work with you to resolve the matter.
Do you provide weekend and overnight cleanings?
Yes, we offer weekend and overnight cleanings to accommodate businesses that require cleaning services during those times. We strive to be flexible to meet your needs.
Do you accommodate special requests?
Yes, we understand that each business has unique cleaning needs. We are happy to accommodate special requests whenever possible. Please let us know your specific requirements and we’ll do our best to meet them.
What time will you be at my office?
We understand the importance of punctuality and will work with you to schedule a specific time that suits your convenience. Our team will arrive at the agreed-upon time for your commercial cleaning service.
How long does a typical office cleaning session take?
The duration of a typical office cleaning session can vary depending on factors such as the size of the space, the level of cleaning required and any additional services requested. Our goal is to provide efficient and thorough cleaning while minimizing any disruption to your operations.
Do I need to sign a contract?
Yes, we typically have a service agreement or contract outlining the terms and conditions of our commercial cleaning services. This helps ensure clarity and a mutual understanding of the services we provide.
How do I make a payment?
What are your payment terms?
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Do you charge a lockout fee?
Residential Cleaning Questions
Do you have questions about our residential cleaning services? See below for answers!
What areas of my home do you clean during a residential cleaning service?
Our residential cleaning service covers all essential areas of your home. This includes, but is not limited to bedrooms, bathrooms, kitchens, living areas, dining areas, and hallways. We also offer additional services such as appliance cleaning upon request.
How often should I schedule residential cleaning services?
The frequency of our residential cleaning services can be tailored to your specific needs. We offer daily, weekly, bi-weekly, or monthly cleaning options. The optimal frequency depends on factors such as foot traffic and the nature of your business.
Are your cleaning products safe for residential environments?
Yes, we use environmentally friendly and non-toxic cleaning products that are safe for residential environments. Our cleaning practices prioritize the health and well-being of your family and visitors.
How many crew members comprise a team?
The number of crew members assigned to a team can vary depending on the size of your home and the scope of work. We’ll ensure an adequate number of cleaners to efficiently handle the job.
If I sign up for long-term service, will the same person be in my home each time?
Are you insured and bonded?
What happens if something is damaged?
We take utmost care while cleaning, but in the rare event of any accidental damage, we are insured to cover such incidents. Please inform us as soon as possible and we will work with you to resolve the matter.
Do you provide weekend cleanings?
Yes, we offer weekend cleanings to accommodate homeowners who require cleaning services on Saturdays or Sundays. We strive to be flexible to meet your needs.
Do you accommodate special requests?
Yes, we understand that each home has unique cleaning needs. We are happy to accommodate special requests whenever possible. Please let us know your specific requirements, and we’ll do our best to meet them.
What time will you be at my home?
We understand the importance of punctuality and will work with you to schedule a specific time that suits your convenience. Our team will arrive at the agreed-upon time for your home cleaning service.
Can I make day-of changes to a cleaning?
We understand that plans can change and we strive to be flexible. While we appreciate prior notice for any changes, we will do our best to accommodate day-of changes whenever possible. Please communicate any modifications as soon as you can.
What if I want to skip a room?
If there are specific rooms or areas in your home that you would like us to skip during a cleaning session, please inform us in advance or notify our cleaners on the day of the service. We will adjust the cleaning plan accordingly and focus on the areas you want us to prioritize.
How are pets handled?
How long does a typical residential cleaning session take?
Do I need to sign a contract?
We believe in building strong relationships with our residential clients based on trust, reliability and the quality of our work. We are proud to say that we do not require contracts for our residential cleaning services. We firmly believe that the exceptional quality of our cleaning will speak for itself, ensuring your satisfaction and making you want to continue using our services by choice, not by obligation.
What are your rates?
Our rates for residential cleaning services depend on factors such as the size of your home, specific cleaning requirements and the frequency of cleanings. Please contact us for a personalized quote.
How do I make a payment?
What are your payment terms?
We kindly remind our valued customers that payment for our residential cleaning services is due upon receipt of the invoice. We appreciate your prompt attention to the payment process, as it helps us maintain the efficiency of our operations and continue to provide you with exceptional service. Upon completion of the cleaning service, we will promptly send you an invoice detailing the services provided and the total amount due. Please review the invoice and make the payment as soon as possible. If you have any questions regarding the payment process or need assistance, please don’t hesitate to reach out.
Do you charge a lockout fee?
Custom Cleaning Questions
Do you have questions about our custom cleaning services? See below for answers!
Can I schedule custom cleaning services for a one-time event or occasion?
Absolutely! We offer custom cleaning services for both regular cleaning needs and one time events or occasions. Whether it’s a special event, post-construction cleanup, or any other specific cleaning requirement, we can tailor our services to suit your one- time needs.
Are your house cleaners trained?
How many crew members comprise a team?
Are you insured and bonded?
What happens if something is damaged?
Do you provide weekend and overnight cleanings?
Do you accommodate special requests?
Yes, we understand that each cleaning job is unique. We strive to accommodate special requests whenever possible. Whether it’s using specific cleaning products, focusing on certain areas, or addressing particular concerns, we will work with you to tailor our services to meet your specific requirements.
Can I make day-of changes to a cleaning?
How are pets handled?
We understand that pets are part of the family. If you have pets in your home, please inform us in advance and we will ensure our cleaning team is comfortable and takes any necessary precautions.
Do I need to sign a contract?
What are your rates?
Our rates for custom cleaning services vary depending on the specific requirements of the job. Factors such as the size of the space, the scope of work and any additional services requested will be taken into account to provide you with a personalized quote.
Please contact us to discuss your cleaning needs and receive an accurate estimate.
How do I make a payment?
What are your payment terms?
Service Area
Gretna, NE and Surrounding Areas
Hours
Weekdays:
7AM - 6PM
Saturday:
10AM - 4PM
Sunday:
Closed
